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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Terms of Accommodation
Please see here for the accommodation agreement.
- About reservation by telephone
Reservation Center Personal Reservation 03-6627-4630 (365 days from 8:00 to 22:00)
Reservation Center Group Reservation 03-6774-7889 (weekdays from 10:00 to 17:00)
Contact on the day of the hotel representative 011-271-2711
Convention reservation only 011-271-3315- About Access
Please refer to the Access page for more information.
About Rooms
- Do you have any amenities or equipment for children?
Children's amenities are only toothbrushes.
Dust boxes for diapers and cribs are available for equipment.
(Bed size 120cm height 70cm width 35cm height from floor 1,100 yen per car per night) ※The number of units is limited and reservation is required.
There is no baby guard available.- How long can my child sleep together?
Children are allowed to sleep together up to preschool children.
- Do you have room service?
I'm not ready.
- Do you have a smoking room?
All rooms are non-smoking rooms. Please use the smoking booth next to the front desk on the 1st floor.
※If smoking is discovered in the guest room, a maintenance fee of 30,000 yen will be charged.
- Do you have a safety box?
We are ready in your room.
About Restaurant & Lounge
- About food allergies
Please see here for the food allergy response policy.
- About the Lounge
It is available on the 1st floor "Le Sensoriel".
Please see here for the business hours of each corner.
Please refrain from using in-house clothes, slippers, or bringing in or taking out food or drink.- Where's the breakfast venue?
1F "Le Sensoriel".
Please see here for recommended dishes, business hours and other details.
About other services
- Can I keep my luggage?
Please use the free self-baggage for custody on the day.
If it is shipped in advance, please mail it to the front desk notice by prepayment. Also, be sure to fill in the letter of arrival with the name of the guest and the date of stay.
※We do not accept frozen, refrigerated or cash on delivery.- Can I exchange foreign currency?
I'm not ready.
- Is there a parking lot?
We have an underground parking lot (reservation not required)
Capacity: 230 units (height limit / up to 2.1 meters)
Usage fee 1,500 yen per vehicle per guest per night ※Re-entry/exit possible
Use time Check-in date 15:00 - Check-out date 11:00
※600 yen per hour for hours other than the above, and 300 yen for 30 minutes thereafter
※Please bring your parking ticket to the front desk.
※Those who use only banquets will vary depending on the organizer.- Do you have a coin laundry?
I'm not ready.
- Do you have a microwave oven?
It's next to the front desk on the first floor.
- Do you have an ice machine?
I'm not ready.
- Are there sports clubs, public baths, massages, shops, etc.?
We have a shop.