FAQ/CONTACT
Frequently Asked Questions and Inquiries- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
About reservation
- About accommodation agreement
Click here for the terms and conditions of accommodation.
- About reservation by telephone
Reservation Center Personal Reservation Center 03-6627-4630 (8:00-22:00 on March 365)
Reservation Center Group Reservation 03-6774-7889 (weekdays from 10:00 to 17:00)
Contact on the day Hotel Representative: 011-271-2711
Convention reservation only 011-271-3315- About access
For more information, please refer to the following page.
Rooms
- Do you have any amenities or equipment for children?
Children's amenities are only available for toothbrushes.
The equipment includes diaper dust boxes and cribs.
(Bed size height 120cm, width 70cm, height from floor 35cm, 1,100 yen per night) ※The number is limited and reservations are required.
We don't have a baby guard.- How long can I sleep with my child?
Sleeping with children is available to pre-school children.
- Do you have room service?
I don't have it.
- Do you have a smoking room?
All rooms are non-smoking rooms. Please use the smoking booth next to the front desk on the first floor.
※If smoking is discovered in the guest room, a maintenance fee of 30,000 yen will be charged.
- Do you have a safety box?
It's available in your room.
About restaurant lounge
- About food allergy
Click here for the Food Allergy Response Policy.
- About lounge
It is available on the 1st floor "Le Sensoriel".
Please click here for the business hours of each corner.
Please refrain from using in-house clothes, slippers, or bringing in food and drinks or taking out.- Where is the breakfast venue?
It's "Le Sensoriel" on the 1st floor.
Click here for more information about our recommended dishes, business hours and other details.
Other services
- Can I keep my baggage?
Please use the free self-bagage for custody on the day.
If you wish to ship in advance, please mail it to the front desk notice by direct payment. Also, be sure to fill in the invoice with the name of the guest and the date of stay.
※We do not accept freezing, refrigeration, or cash on delivery.- Do you accept foreign currency exchange?
It is available next to the front desk on the first floor.
- Do you have a parking lot?
An underground parking lot is available (reservation required)
Capacity: 230 units (height limit: up to 2.1 meters)
1,500 yen per car per night ※Re-enter / exit is possible
Use time Check-in date 15:00 to check-out date 11:00
※600 yen per hour at times other than the above, 300 yen for 30 minutes thereafter
※Please bring your parking ticket to the front desk.
※Those who use banquets only vary depending on the organizer.- Do you have a coin laundry?
I don't have it.
- Do you have a microwave oven?
I don't have it.
- Do you have an ice machine?
I don't have it.
- Do you have sports clubs, public baths, massages, shops, etc.?
I don't have it.